Payment & Refund Policy

This Payment and Refund Policy outlines the terms and conditions that govern the purchase, payment and refund of services offered by LBA Tutoring, both onsite and online, for minors and adults. It complies with the UK Consumer Rights Act 2015, GDPR, and other applicable UK education and data protection regulations. 

1. Scope of Services

  • LBA Tutoring provides a range of educational services including: 
  • Online and in-person tuition 
  • Alternative provision services for schools both in person and online 
  • Test preparation (e.g. GCSE, A-Level)
  • These services are primarily supplied to minors (with parental/guardian consent) and adults as required. 

2. Payment Terms 

  • All payments must be made in GBP (British Pound Sterling) unless otherwise specified. 
  • Services must be paid full in advance unless a written agreement for instalments is in place. 
  • We accept payments via bank transfer or cash.
  • Invoices are issued via email and must be settled within the stated due date. 
  • Payments of any applicable taxes, transfer fees, exchange rate differences are the responsibility of the client.
  • Account details for payments are available on request

3. Cancellations & Rescheduling

  • At least 24 hours’ notice is required for cancellations or rescheduling.
  • Sessions cancelled with less than 24 hours’ notice may be charged at the full rate.
  • If the tutor needs to cancel a session, it will be rescheduled at a mutually convenient time.

4. Student Responsibilities

  • Students are expected to attend sessions on time and bring any required materials (e.g. books, notes, devices).
  • For online sessions, students should ensure a stable internet connection and a quiet, distraction-free environment.
  • Active participation is encouraged to get the best results from tutoring.

5. Instalment plans 

  • Clients may be eligible for instalment payments for certain long-term services. 
  • An instalment agreement will clearly state the payment schedule (e.g. weekly/monthly) and consequences for late payments.
  • Missed or late payments may result in service suspension or termination without notice. 

6. Cancellation and refund policy 

  • Cooling-off period
     
    In accordance with UK consumer laws, you have the right to cancel any service purchased within 14 days of payment for a full refund, provided that the service has not commenced. 
     
     
     Refund Eligibility
     
    Refunds may be granted under the following conditions.
     
    Scenario
     
    Refund Eligibility
    Service cancelled within 14 day cooling-off period (before start)
     
    100% refund
    Cancellation after service start
     
     
    Pro-rata refund (minus admin fees and hours used)
    No-show or failure to attend
     
     
    No refund
    Force majeure (e.g. illness, bereavement)
     
     
    At discretion (supporting documentation may be required)
     
     
    Refund Process 
    Requests must be submitted in writing to lucy@lbatutoring.co.uk
    Refunds are processed within 14 working days upon approval. 
    Approved refunds are issued using the original payment method unless otherwise agreed. 

7. Service Modifications or Terminations by LBA Tutoring 

  • LBA Tutoring reserves the right to:
  • Cancel or reschedule a service due to unforeseen circumstances.
  • Substitute or adjust timelines to maintain service quality. 
  • In such cases, clients may choose a full refund, rescheduled service, or credit for future services. 

8. Data Protection and GDPR Compliance 

We strictly comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 in collecting, processing, and storing client information.

  1. Data Usage 
  2. Your data will be used strictly for service delivery, payment processing, and lawful reporting purposes. 
  3. We will never sell or share your data without your consent, except as required by law. 

You may request access to or deletion of your data by contacting lucy@lbatutoring.co.uk

Data Retention

Client data is retained for up to 6 years in accordance with the UK Tax and legal obligations

8. Dispute Resolution

If you are dissatisfied with any aspect of your service or refund, please follow our dispute procedure:

  1. Submit a written complaint to lucy@lbatutoring.co.uk
  2. We aim to resolve complaints within 10 working days. 
  3. If unresolved, you may escalate to a UK consumer mediation body such as Financial Ombudsman Service or Chartered Trading Standards Institute (CTSI) ADR scheme. 

8. Changes to This Policy

We may update this policy at any time. Significant changes will be communicated via email or website updates. Clients are encouraged to review this policy regularly.

8. Contact Information

Website: https://lbatutoring.co.uk

Email: lucy@lbatutoring.co.uk

Phone: +447932485506

Registered in the UK.